Writing Projects & All Project Ideas--Terms and Conditions
Writing Ideas, Other Project Work Topics--Introduction
1.1 'Agreement' means or intends to these 'Terms and Conditions'.
1.2 'Company' means the organization that provides independent research and writing services and other business or knowledge services or products to customers as per the defined terms stated in this agreement.
1.3 'Writer' or 'Expert' implies an individual who has contracted to work with the company on a freelance basis to deliver research and writing services & other business and knowledge services under the terms laid down by the company.
1.4. 'Customer' is the individual who places an order with the company to receive the product or service as per the specifications of the order and subject to the defined terms and conditions stipulated in this agreement.
1.5. 'Order' constitutes a request through electronic means of a paid service from the customer for a specific product and/or service.
1.6. 'Order Status' intends progress of an order on a specific phase.
1.7 'Product' or 'Service' is a document in the shape of an electronic format being the end result of order fulfilment.
1.8. 'Product or Service Revision' is an edited version of the original product or service initiated by customer.
1.9. 'Support Team' or 'Support' or 'Admin' is the unit of the company's administrative structure responsible for checking and undertaking evaluation of the quality of the product and service provided.
1.10 'Quality Assurance Department' means, the part of the company's organizational structure to check and undertake quality evaluation of the product and service provided.
1.11. 'Client Account' and 'Client Account Messaging System' constitutes an interactive feature to serve as a communication setup between the customer and admin/support and between customer and writer or expert. Admin/support would also have communication with customer and writer/expert. The 'Client Account' system is available for use to the customer on the company website after the customer makes payment and the payment is received at our company account.
1.12. 'Verification Process' is a procedure needed from the customer so as to confirm his/her billing identity as a safeguard against fraud.
1.13 'Store Credit' is a monetary amount of the customer placed with the company.
2.1 The company is committed towards safeguarding the privacy of the customer and it will at no point in time resell or share any of the personal data of the customer, including credit card data, with any third party. Every online transaction is processed through secure and robust online payment systems thereby safeguarding the customer from the dangers of revealing credit card data to others. The company, nevertheless, does not wholly guarantee revelation of credit card data which might happen beyond its knowledge, and/or without its mistake.
2.2 Some web pages of the company's website mandates the customer to provide his/her name, home address, telephone number, email address (e.g. while filling in the order form). The company uses this information exclusively for verification purposes only and to contact the customer relating to the order. All additional files send by the customer needed for completion of the verification process are removed from the database of the company following completion of verification process.
2.3 The moment order is paid; information provided by the customer in order description and in additional files required for the order fulfillment becomes accessible to the expert(s) assigned for doing the order. You being our customer are expected to maintain the top most integrity when making contact with the writer or any other expert duly assigned for your task. If this trust is breached under any circumstance, wherein we would provide you proof of the breach of trust being made, then the client account of the said customer would be deleted and order would be cancelled with no refund or return of payment. You may see point no. 4 on 'order process' and point no. 9 on 'refund policy' of this agreement for more detailed information.
2.4 The moment order is paid; information provided by the customer in order description and in additional files required for the order fulfilment becomes accessible to the writer or any other expert assigned for doing the order. The company is not responsible for the information voluntarily disclosed by the company while placing an order and advises the customer to refrain from disclosing any personal or billing information like customer's telephone no., email address, credit card details, and other details revealing the customer's identity while communicating with the expert/writer through the client account system.
3. Nature of Product and Terms of Usage
3.1 Our company offers a product or service which chooses suitably qualified professionals for providing independent research and writing services or any other knowledge services on a personalized basis to the customer as an exclusive reference which is intended to only assist in the completion of the customer's assignments or academic requirements and for any other use. Therefore, it is implicit that our company never makes any guarantee as regards customer's grades consequential upon submission of our product or service to any academic institution or never makes any guarantee of our product or service if the customer intends to use it any way he/she decides. The entire product or service delivered by the company is intended exclusively for research/reference only and the client/customer is advised not to submit the same document to any academic institution or for any other purpose of wrong doing. Any other non-academic related services or products provided by us are also not to be used for any wrong doing. You agree to the disclaimer of our company which is provided on the website of our company from where you would be making the purchase of our services or products. The purpose of the agreement is strictly to deliver the customer with an original reference document or allied services in fulfilment to the customer's instructions. Our company responsibility ceases for the failure on the part of the customer to understand the material covered by the product/service or defective usage of research contained therein. Our company shall not be in way liable for any legal or any procedural action which might take place out of the use of our products and services. The condition you agree upon is to defend, cover & to hold our company & our websites harmless for any illegal action that you involve in with the product or services purchased from our company.
3.2 The ownership of intellectual property of the product or service rests with our company and the customer has the exclusive permission and right of usage of the product not exceeding 6 (six) months from the date of acceptance. After elapse of the 6 (six) month period, our company will automatically regain all rights of the product.
4. Order Process
4.1 Placing An Order: After depositing the payment, you get the right to make use of the product or service. The company will only initiate working on the customer's order after the customer has paid for the entire amount of the product(s) and/or service(s). The company is not liable for non-payment by the customer on time. The customer must be clear and be careful while filling the order form and give complete details of the project. After filling in the new customer registration details (for new customer) OR existing customer login details (for old/existing customer), both the new customer and old/existing customers need to fill the 'Order Details Form' to inform our company about the details of the order. The customer need to fill in the 'Order Details Form' correctly and with all detailed specifications, so that the writer or any other expert allotted for doing the order/work can understand and cater to the requirements. Do note that it is on the basis of this 'Order Details Form' that your work would be completed. Hence customer has to provide the complete details of their project. Further, there is an 'Order Instructions' box/section and 'Additional Materials' box/section (where customer can upload any order related files) in the 'Order Details Form'. While filling the 'Order Instructions' box/section and 'Additional Materials' box/section (where customer can upload any order related files), customer should not state/type in the personal details (including the customer's phone no, email ID and other personal details) again for the second time as it has already been mentioned in the form earlier in the 'Customer Registration' section. Also in the 'Order Instructions' box/section and 'Additional Materials' box/section in the 'Order Details Form', customer should not type in our company name, website link or our other company related information. The 'Order Instructions' box/section and 'Additional Materials' box/section is strictly kept for stating the guidelines/information relating to the customer's order. Hence customer should stick to mentioning only about the descriptions/guidelines of the order in the 'Order Instructions' box/section and 'Additional Materials' box/section and should not include any of the customer's personal details again or state about our company details. The customer is to strictly abide by this.
The customer is at liberty to use a membership discount to avail the service at a lesser price in case the customer is entitled to the same or the membership discount is available at a certain time. All information of membership discount is available on our company website through which the customer places the order. If no membership discount is available when the customer is placing the order, then the discount will not be included in the order and payment form. Further special offers or discounts (if available at any particular time) on the company's products and services may not be clubbed together under a single transaction and cannot be combined with any added services.
4.2 Contacting Customer: At the time of filling the order form, it is the exclusive duty of the customer to register through a valid email address and mention the correct telephone number where the customer can be contacted (mobile and land phone numbers). During order preparation, several situations may arise which makes contacting with the customer essential. Order completion might affect in the absence of provision of a valid email address or correct phone number which will amount to breach of terms and conditions of this agreement. This may result in forfeiture of any claim to the implied warranty or guarantee by the customer.
4.3 Instructions: The points relating to instructions (with regard to filling up the 'Order Instructions' box/section and 'Additional Materials' box/section in the 'Order Details' form) mentioned in 4.1 in the section on 'Placing An Order' is applicable here also. Further since our company's works are based on the instructions of the customer, the same must be clear-cut and specific. In cases where instructions lack clarity, and if situations warrant additional instructions from the customer for order completion, but the same is not complied within the required time schedule, the company cannot fulfil any implied warranty or guarantee and in such situations it cannot be held responsible. The customer should note that upon completion of the order any request for revision must only be based on requirements stated during the initial stage and limited to the original order description only. Alterations if any, from the initial instructions of the order will be termed as "editing". This will be considered an additional service and our company will not undertake any revision request free of cost that is dissimilar or different from the original order requirements and/or descriptions and these new requests will be charged. All key instructions and additional requests must be received by us not later than before a writer or any other expert is assigned to the customer's order or based upon the time frame given below. Nevertheless, you are free to contact your writer or any other expert assigned for doing the order at any time (before the completion of the order) along with minor modifications to be performed as long as they are not major changes to the original order. Minor changes that are permitted prior to order completion comprise (i) additional resource to be included (the writer or expert can include them only if the reference is available otherwise you can provide the material), (ii) citation style (changes not allowed in case the writer has finished with the work cited page) and/or (iii) requirement of additional entity like stating an 'outline'. Orders not having confirmed instructions may therefore be delayed. It may please be noted that your writer or any other expert assigned for doing orders should also validate their understanding of your requirement and in case something is not comprehensible, they may seek certain clarifications or additional information. Hence it is extremely important that you keep in touch with your writer or expert until every instruction is confirmed on both sides. Once you have confirmed the instructions and the writer or any other expert assigned for doing orders has started working, further major changes in instructions are disallowed, except the above mentioned. Any changes in these instructions will be construed as additional work and will be come under the purview of 'additional work' for which additional payment will be required. In case of failure to adhere this requirement will result in a violation of this agreement and will result in forfeiture of any claim to the implied warranty or guarantee.
Following is our timeline required to be certain that you fulfil with the policies and procedures regarding the on time submission of your guidelines and instructions. Not able to meet the below listed schedule would result in violation of the terms of service and forfeits any claim to the implied guarantee or warranty.
5 days & above deadline: Instructions must be received within 24 hours.
2-4 days deadline: Instructions must be received within the first 8 hours.
24 hours-48 hours deadline: Instructions must be received within the first 4 hours.
12 hours-24 hours deadline: Instructions must be received within the first 1 hour.
12 hours-or less deadline: Instructions must be received within first 30 minutes.
4.3 Sources: The writer or any other expert professional assigned for doing orders is permitted to use any relevant source available for the completion of the work order i.e. books, journals, newspaper, interview, web-based publications etc, unless the customer specifically mentions some specific sources to be used or others to be excluded. Any additional information which might be valuable for the completion of the order is greatly acceptable. In case you specify that some sources are needed or are important for the completion of your work, then the same must be made available to us as soon as possible within the necessary time schedule stated below.
5 days & above deadline: Sources must be received within 24 hours.
2-4 days deadline: Sources must be received within the first 8 hours.
24 hours–48 hours deadline: Sources must be received within the first 4 hours.
12 hours-24 hours deadline: Sources must be received within the first 1 hour.
12 hours-or less deadline: Sources must be received within first 30 minutes.
Failure to do so will be considered as violation of the terms and conditions of this agreement and result in forfeiture of any claim to the implied warranty or guarantee. The company will not be held liable for any delays caused because of lack of receipt of the additional material or the indifference on the part of the client in general. As we work online, we assume that you have access to every device crucial for sending and receiving information through the internet.
4.4 Matching of the Academic Level in the Order Form: In case the required academic level opted by the customer is not the correct academic/quality level (either accidentally or otherwise), the liability rests with the customer for such error. The customer is solely responsible for choosing the right academic level which best aligns with the required assignment while making the order. In case the customer has committed any error while placing an order, then the customer must communicate to the writer or any other expert being assigned for doing the order urgently before the work starts and also inform the support team.
4.5 Checking the Client Account or Client Account Messaging System: The 'Client Account' or 'Client Account Messaging System' constitutes an easy and convenient means of communication. The customer should periodically check the message box for any updates from the admin support team or from the writer or any other expert assigned for doing orders. The customer should check his messages for any updates from the admin support team or from the writer/expert. The customer should deal with any questions, concerns or render additional instructions through the use of this interactive feature. Negligence or failure to check the client account system shall not be sufficient reasons for a refund of services delivered. In case the customer does not have any idea of using the client account system, the customer can intimate the admin support team at any time for further assistance and instructions. While sending the files to writers or any other expert doing the task or messaging them, you should ensure that you should neither send any personal information to writers or any other experts nor seek personal contact information from the writers or any other experts assigned for doing the job. In case this is detected, then the company reserves the right to cancel the order as well as all agreement with the customer without making any refund since this leads to violation of our terms and conditions. In case any writer or expert attempts to enquire about your personal information or communicate their personal information to you, then you are required to inform us about the matter. Our admin support team would be vigilant and regularly monitor these activities, to ensure that confidentially is ensured. It is our duty to provide the highest level of confidentiality to our customers and writers/experts.
4.6 Incorrect Order Placement: Our company reserves the right not to go ahead or resubmit the customer's order in cases where the details stated are incompatible with or is not aligned with the original description of the order. Not providing the right description or selecting the wrong product, requesting for deadline extensions or writer/expert level upgrade will be charged extra. Please be advised that this practice is followed by our company to ensure that customer's orders are correctly processed and the best possible writer or expert is allocated for the customer's order. The customer will invariably be informed about the additional charges or requests if any.
4.7 Tracking Order Process: The customer is invariably encouraged to remain in constant touch with the admin support team and writer/expert and to monitor order progress through the customer's client account in the website. Via the individual client account, the customer can track the status of their orders and also upload documents to admin or writer/expert, download completed order, return the order for revision if needed and send messages to admin and writer/expert. Please note that work would be started by our expert/writer only after receipt of payments into our company account. Once payments are received at our end, the work would be started and the customer can keep track of the status of the order. If the customer is not responding to messages or the work is delayed due to customers non-support or due to any other issues relevant to the working of the order, the order would be put on hold by the company and can be resumed after the issues are settled. The order can also be cancelled by the company if the terms and conditions are not adhered to by the customer. The order termination is given in detail in point No. 7 of this terms and conditions policy document.
4.8. Preferred Writer/Expert: While placing an order, the customer mentions a preferred writer or expert to be assigned an order. Our company reserves the right to reject preferred writer/client request based on the history of the writer/expert, current orders in hand, latest quality and delay issues which might interfere with the order completion status. If the customer is keen on a specific writer or expert; our company will not be responsible for the failure of the preferred writer/expert to submit the desired quality in a timely manner. In these cases, no refund would be guaranteed.
5. Delivery/Downloading Policy
5.1. Our company endeavours for the maximum level of satisfaction available. Nevertheless, our company cannot and will not be held responsible for any type of delivery issues due to problems like span filters, wrong mails, issues relating to internet outages or overall negligence, among other things, that are beyond its control and/or without its fault. The admin support team shall assist the customer with any delivery problems relating to the order. Our company will act its best to fulfil the customer's requirements by maintaining the latest software. Nevertheless, it is the exclusive responsibility of the customer to provide the correct contact information to our company.
5.2 When the product is delivered on time, it is the customer's responsibility to download the same and therefore our company will not be responsible for any failure on the part of the customer to download it.
6. Verification Process
6.1 Safeguarding billing information of the customers and removing fraud remains the main concern of our company. Our company is obliged by the authorities along with merchant providers and banks to protect the credit card holders who purchase from it. Hence, because of the nature of the company's business, type of product and the reality that it is delivered through electronic means, no hand written signature is needed as the proof of delivery.
6.2 The company reserves the right to request the customer to provide:
-photocopy of the credit card of the customer (the digits except the last 4 ones)
-photocopy of the passport of the customer (or copy of visa for international customers)
-photocopy of the official ID of the customer (Drivers License or other ID issued by the Government)
-authorization code from the customer's bank.
The above stated documents may be prepared by a scanner, digital camera or a cell phone with camera. Documents provided by the customer to clear the verification process is never shared with any third parties. The copies which are requested are used exclusively for verification of the customer's identity and not any other purpose. From the security point of view of the customer, the company never stores files and documents which are sent for verification. These are purged/deleted following completion of the verification process.
6.3 When requested to verify the billing information of the customer, it remains the customer's exclusive responsibility to comply immediately to ensure that the billing information fulfils the company's fraud prevention policies and practices. Any verification requests must be completed according to the following time schedule.
When the order is requested for delivery between 48 hours and 10 days, the customer's billing information must be verified within the initial 6 hours to comply with any implied warranty or guarantee. When the customer urgency level is within 12-24 hours, the customer's billing information must be verified within the initial 1 hour to comply with any implied warranty or guarantee. When the customer's urgency level is less than 12 hours, the customer's billing information must be verified within the first 30 minutes to comply with any implied warranty or guarantee.
In case the customer fails to comply, it will be deemed as violation of the terms and conditions of this agreement and forfeiture of any claim to the implied warranty or guarantee.
6.4. Transaction Deferrals
There are some occasions when an order will be deferred, the reasons for deferral are:
- The billing information has not been verified
- The clients information is incorrect
- The client wishes to make changes to the order specification
- Payment is delayed
- The client does not check their messages from their writer/expert on time
6.5 Any illegal use of a stolen credit card is prohibited by law and will be reported to the appropriate legal enforcement agencies for further investigation. Our company works in close association with the authorities to fight cyber crime and report all counterfeit orders for prosecution purposes.
7. Order Termination
7.1 Our company reserves the right to cancel any paid order at its own discretion or choice in case of absence of cooperation/communication from the customer's end that affects order completion or a suspicion by the company that the customer has acted in a fraudulent manner. Under the above situations, our company does not guarantee reimbursement of payment. Analysis of every case is done separately and the final decision is dependent on a number of factors. Our company reserves its unilateral discretion to take action dependent on a particular circumstance of every case. Our company shall nevertheless cancel the order and return back the money (deducting the transfer charges if any applicable), in case no writer or expert is available for fulfilling the order. If a customer wishes to cancel an order, in cases of orders more than 24 hours deadline, it has to be made within 3 hours following completion of the processing. In case of short order deadlines within 12-24 hours, orders once placed cannot be cancelled since by that time the writer/expert would have been allotted the order and he/she would have started working on the same.
8. Revision Policy
8.1. In order to avail the 3 (three) free revisions, as per company's policy, the customer should place the request within 30 (thirty) days from the first completion date of the order/product, and also if your revision request follows our terms and conditions including not deviating from the original order instructions & so on. After this timeline we will assume that the work meets all your requirements and you are completely satisfied. All revision requests will be further declined. However, in case the customer has missed the revision policy deadline or you have already used your 3 free revisions, our company may choose to revise the order for which additional payment need to be made or alternatively the customer may place a new order and clearly specify the changes that have to be made in the work. The customer has to email the company via the client account to the admin/support team with the relevant details and ask for the revision charges and how to do the payments. If the revision charges are acceptable to the customer, he/she can go ahead and make the payments.
8.2. Our company's quality assurance department reserves the right to restrict the number of revisions or dismiss revision requests in cases such as, but not limited to: alterations in initial order details; returning the work for unreasonable reasons; taking undue advantage of the expert assigned for your task and clear misuse of the revision option to the customers advantage. 30 days from the date of completion of order is given priority over the number of three free revisions. If for example, a customer requests for first free revision after 15 or 20 orders, then either 1 or 2 revisions would only be applicable as the case might be.
8.3 In case the revision request is in contravention to the original instructions, our company reserves the right to decline the same. Besides, if during placing revision request customer provides new, more or contradictory instructions, the same will be construed as an application for new work and therefore, will need extra payment. Besides, in case customer place request for revision after expiry of the free revision privilege period of 30 (thirty) days as applicable, it will be counted as a new work request needing additional payment. In cases where the request comes within the stated guidelines, our company shall willingly revise the customer's order to fulfil the initial requirements without any extra charges. See our 'Revision Policy' page for more detailed information with regard to revisions.
9. Refund Policy
Customers are suggested to read, examine & comply with our 'Refund Policy' before placing an order with our company as we do not want to have any sort of dispute with our clients and want to have good relationship with our customers.
Except under the circumstances stated specifically, our customers agree that all our sales are final and no product or service regardless of being a thesis or dissertation, term paper, research paper, essay, book report and any other prepared files/documents of our varied services can be refunded since it is custom prepared for a particular buyer. We were bound to adopt this policy after we detected an unfair practice initiated by a group of students who placed various orders with our company at the same time. These students after receiving the papers from us later requested for a refund on the plea that they did not like the paper. After some days, the same essay was sold by these groups of students on eBay. Evidently, they got their paper free of cost by duping us and made money by selling the same essay on eBay and again placed a new order with us. Fortunately we detected this on time. This ensured that they received papers completely free of cost by putting us at a loss.
Following are the conditions when you can expect to either receive or not receive a refund:
Cancellations: In case the customer wishes to cancel an order (if customer made a mistake while ordering and need to change it), for orders exceeding 48-hour deadline, the same has to be made within 3 hours. In case of such cancellations, full refund shall be made (deducting the transfer charges or processing charges applicable). If the time limit of 3 hours is over, then the order cannot be cancelled and refund would not be made. In case of short order deadlines of 6-48 hours, order once placed cannot be cancelled and hence there would be no refund whatsoever, since the writer/expert would have already completed a major part of the order by that time.
No Writer Or Expert Available: Our company will refund the money fully (deducting transfer charges or processing charges if any), in case no writer/expert is available for working on the order.
Payment Issues: If the customer has been charged twice for the same order, the customer is entitled for a full refund (after deducting the transfer or processing fees which would be applicable) when he/she is able to produce receipts for the two transactions made. Exclusively under the above circumstances we will refund the customer on the terms and conditions stated above in respect to time elapsed. But no refund will be admissible, if the customer will have pre-approved the two orders. Under the existing banking procedures, it might take a couple of business days or more for your money to be credited in your account.
Preferred writer/expert: If the customer is keen on a specific writer or expert, the company will never be responsible for failure of the preferred writer/expert to submit the desired quality or in a timely manner. In these cases, no refund can be guaranteed.
Client Account: The most convenient way to communicate is through the client account. It is the sole responsibility of the customer to check the client account to deal with any queries, concerns or such other instructions needed by the writer or any other expert assigned for the task. Failure to check or using the client account at regular intervals shall not provide the customer sufficient grounds for a refund. Nevertheless, in case of any uncertainly over use of the client account, customer is free to contact the admin or support team for assistance. Further the customer is expected to maintain the top most integrity when making contact with the writer or any other expert duly assigned for the customer's task. In case our company offer the customer direct access to the writer/expert who would be doing the customer order, the customer is not supposed to send personal details such as name, country, address, phone numbers, email ID, billing information & other personal details of the customer to the writer or expert who would be doing the job. While sending any files or documents, messages and other relevant details necessary for completion of the order to the writer/expert, the customer has to safeguard the personal details and is not supposed to reveal the personal details of the customer under any circumstances. Further, if the writer or expert assigned for the customer's work is asking the customer for such personal information or details, the customer need to inform the admin or support team of our company via direct email or by making use of the client account which will be allotted to the customer once the customer makes the payments for the customer orders. This is to ensure the personal security of the customer and for the security of the writer or any other expert assigned for doing the order. Our company has access to all documents or files and to all messages which are being sent and received between our customers and our writers/experts. Our company expects the customers to promote utmost integrity while making contact with the writer or any other expert assigned for doing the order. If this trust is breached under any circumstance, wherein our company would provide the customer proof of the breach of trust being made, then the client account of the said customer would be deleted and order would be cancelled with no refund or return of payment.
Plagiarism Issues: In 99% cases our company do not have plagiarism issues as our writers/experts adhere to our strict plagiarism requirements by running a check on the completed documents. However in case any customer complaints of plagiarism of over 50% with proof and our company also check the plagiarism from our side and this complaint is found to be genuine, our company shall provide 100% refund (deducting the transfer charges or processing charges if any). The quality assurance department of our company checks the document for plagiarism. Our company also asks the customer for a plagiarism report from renowned plagiarism services such as Copyscape, Turnitin or Copycheck to prove plagiarism. In the event of refund, the customer will mandatorily be required to abandon the document inclusive of any revisions, or amendments received from the company. Following refund, all the rights of the document will vest with our company and you would be disallowed to use any version of the document sent by the company. Please be informed that since the rights of use of the document will now rest with the company. The company reserves the right to reuse the research finding of the document after removing the plagiarism issues if any. Our company sincerely value the confidence reposed by the customer in the company and hence refunds are an exception. Please note that documents which are not written or rewritten by us will not be checked for plagiarism which includes editing, formatting and proofreading. Also plagiarism would be applicable only for research & writing orders which are being custom written by us and not for any other orders like data entry, transcription, translation & any other order which does not fall under the category of research & writing services. There shall also not be any refund in the event any such documents of data entry, bookkeeping, transcription, translation, etc is believed to have been plagiarized as these do not fall under the category of research and writing services and are not custom written by our company.
Customer Information Delays: In case of delay due to late uploading of information (for completing the order) on the part of the customer, no refund will be admissible. Working directly from the initial guidelines, our company need the instructions to be clear-cut, specific and on scheduled time. The timelines are stated below to ensure that the customer adheres to the policies and procedures with regard to on time submission of the guidelines and instructions of the order. Unable to adhere to the enumerated schedule would be considered violation of the terms of service and will forfeit any claim to the implied guarantee or warranty.
5 days & above: Instructions and all sources must be received within the initial 24 hours.
48 hours-5 days: Instructions and all sources must be received within the initial 8 hours.
24 hours-48 hours: Instructions and all sources must be received within the first 4 hours.
12 hours-24 hours: Instructions and all sources must be received within the first 1 hour.
12 hours or less: Instructions and all sources must be received within the initial 30 minutes.
Delivery Delays: In case the delivery of the order is delayed because of unforeseen circumstances (which happens rarely), please be informed that deviation of delivery time is not liable for refund. You can contact the expert allotted for your order frequently through the 'Client Account' to remain updated for any delays in case it happens under any unforeseen circumstances. In case the expert doing your work is not answering to your messages or enquiries, the customer need to contact the admin or support team of our company through the same 'Client Account' board or email the company directly and our admin/ support team will contact the expert assigned for your task to expedite the work and complete it on an urgent basis. In case the expert is unable to complete the work, we will allot a new expert for the customer who can meet the new deadline. These issues happen only in the rarest of the rare cases. In case no other expert is available to complete the customer order, our company will refund the amount (deducting the transfer & processing charges applicable). These issues happen only in the rarest of the rare cases and our company has so far not faced such a situation because of the best experts that we hire.
Free Revisions: If a customer is not satisfied with the completed work due to (a) instructions provided in the original order form is not followed; (b) other issues relating to the quality of the written product or service, then the customer can request for free revision for these issues based on our revision policy and not request for refund. The revision has to be requested within 30 (thirty) days from the completion of the order. If within this period, the client does not request for a revision, then the order would be considered as approved by the customer. Please see point No. 8 of this document for more details on the revision policy and also read our 'revision policy' page on our website for more details.
Grades And Refund: Our company do not guarantee the customer with any particular grade for the work and customer will not be getting any refund in case the customer was being incorrectly or poorly assessed.
11. Satisfaction Guarantee
11.1 The product or service orders is assured to be original and delivered in a timely manner.
11.2. The company does not and cannot assure that editing, proofreading, formatting services, transcription, translation, data entry and other services which do not fall under the category of research and writing services will be free from plagiarism as such document orders are not written by our company and would be pre-written. Papers and other materials or documents which are not prepared or made by the company will not be scanned or reviewed to detect possible occurrence of plagiarism. The company shall not refund any amount in situations where the proofread/formatted paper or product send by the customer for proofreading and editing is considered to be have been plagiarized. Please see our refund policy for more information.
11.3. In case the customer wishes to cancel orders having more than the 24 hour deadline, cancellation has to be made within 3 hours following completion of the processing. In case of short order deadlines of 12-24 hours, order once placed cannot be cancelled as the writer/expert would have completed a substantial portion of the order. Please see our cancellation policy for more details.
11.4. After the completion of a work, if there are corrections to be made, it has to be sent for revision and not for refund. Please see the revision policy section for more details. Also see our refund policy for more detailed information.
11.5. Store credits that are accepted by the customer towards compensation for any inconveniences occurred.
11.6. The company can contact the customers by email in connection with new services, discounts, special offers and any other information which the company might consider beneficial for the customers.
12. Waiver of Breach
12.1. No waiver by the company of any breach of this agreement by the customer shall be deemed to be a waiver of any other or subsequent breaches. Every remedy afforded in this agreement shall be accepted and interpreted as cumulative, implying that, apart from every other remedy provided herein or by law.
12.2. The failure of the company to maintain a strict performance of any of the terms and conditions of this agreement shall be deemed a waiver of the privileges or remedies which the company might have relating especially to that particular instance, and shall not be deemed a waiver of any subsequent breach or default on any terms and conditions.
13.1 The company reserves the right to edit, alter, modify or otherwise change any and every provision of this agreement. The customer expressly gives his/her consent to be bound by any subsequent modification, revision, amendment or changes as reflected herein, through the sustained rendition of services by the company. It shall be the responsibility of the company to undertake review of this agreement for periodic changes, as any changes are reflected in the terms and conditions page of the company website.
14. Miscellaneous Provisions
14.1. Entire Agreement - It is to be understood that this agreement comprises the entire provisions between the customer and the company, and hence, no statements, promises, or inducements made by either party or any agent of either party which are not consistent herein shall be valid or binding, unless expressly authorised under this agreement. The scope of this agreement shall not be broadened, modified, or changed except in writing duly signed by the parties and endorsed on this agreement. This agreement shall supersede all previous communications, agreements or representations if any, either written or verbal between the customer and the company.
14.2 Severability - It is to be understood by the customer that in case any court holds any part, term, or provision of this agreement to be illegal or in conflict under the provisions of any extent law of the state where the agreement is entered into, the validity of the remaining portions or provisions shall remain unaffected, and the rights and obligations of the customer shall be interpreted and enforced as if the agreement did not contain that specific term, or provision held to be invalid.
14.3 Law Governing - It is mutually understood and consented that this agreement shall be subjected by the laws of the land where the company has its primary place of business, both as to its interpretation and performance, or in such other place at the sole discretion of the company.
14.4 Place of Suit - Any action or such other judicial proceeding in connection with the enforcement of this agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the geographical limits where the company has its principal place of business or any such other locations at the sole discretion of the company.
15. Adhering To The Terms And Conditions
The completion of order by the customer by making payments on the order implies the customer's acknowledgement of having read these 'Terms and Conditions' described and adherence to the requisite agreements. As the customer, you also confirm that no additional warranty or guarantee apart from the aforementioned terms and conditions or policies would be permitted. As the customer, you further agree that you are of legal age to purchase our services or products and shall not misuse our services or products for any type of wrong doing such as submitting the documents in your personal name without giving credit to the work which result in unethical issues or legal complications, etc and any other type of wrong activities such as illegal use of unauthorized credit cards & so on. By purchasing our products & services, you agree to hold harmless and withdraw any type of future liability against our reliable firm--'Research Writing' company.
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